Use of Personal Information

Within our website and on digital newsletter forms, you may be asked to provide personal information about yourself. We will collect this information only when you voluntarily provide it and this information will be strictly confidential.

We may collect personal information like email addresses for registration on our mailing lists or for eligibility on a contest, survey, promotion, advice on future events or special offers. Personal information may be requested for purposes of donations to either TRCA or to Toronto and Region Conservation Foundation (formerly The Living City Foundation) through secure forms that use industry standard encryption technology. We discourage you from sending any sensitive or personal financial information, like credit card information, via a regular email.

Personal information is collected and retained under the authority of the Municipal Freedom of Information and Protection of Privacy Act. Persons will only be contacted using this information if specifically requested to do so. For more about our collection and use of personal information, please contact our Information and Privacy Officer at the contact below.

Site Traffic Monitoring

During every visit to our website, we will collect non-identifiable information by tracking Internet Protocol (IP) addresses on an aggregate basis. IP addresses do not track personal information about you but do allow us to monitor how our website is being used. This information is shared with our website providers to assist in improving our website.


When a user interacts with our website, “session cookies” are used to collect information anonymously and to track user patterns. They do not collect personal information, only a numeric identifier and the data collected is only available during the active session. We use this anonymous information to improve our website and provide seamless navigation.

Customer Complaints or Concerns

We have developed policies and procedures to respond to individual complaints and questions relating to privacy and the collection of personal customer information. If you have questions or concerns about your personal information, please contact us at:

Toronto and Region Conservation Authority or Toronto and Region Conservation Foundation (formerly The Living City Foundation)
Attn: Andrew Farnsworth
5 Shoreham Drive
Downsview, Ontario
M3N 1S4

phone 416.661.6600
fax 416.661.6898

We will investigate and attempt to resolve all complaints. We will respond to your inquiry within 30 days of the request. Please be advised that there will be a reasonable cost associated with your request.

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